Bad Shipping Address - Can't Get My Phone

Thank you for detailing your unfortunate experience. I’ve had almost the same situation.

I ordered a new phone, was sent an email to verify the address and it clearly said shipping by Purolator.

It was shipped by FedEx and after reading your experience on here I knew once the driver dispositioned it incorrect address I was going to be getting the runaround. Spoke with three different people at FedEx after they blew their secondary delivery date without any updates to the information and an exception to the delivery. I spoke with a supervisor and told them I was not going to drive an hour + to go pick it up from their depot and to return the shipment. I was told by Telus agent I would see an update once it was received and another when it was done being inspected even though it was never in my possession.

that was on Monday. It was received according to FedEx on Tuesday at 11:04 am. I had them 3 full business days to receive it and the called - waited half an hour to speak to an agent - she said she was putting me on hold, came back and said she needed more time, 5 minutes later I was hung up on. Where’s my survey for the customer service?

I called back and waited another half an hour and then got a message their offices are closed. I can go to Bell or Roger and get the same device, same plans. Why stay with a business that gives 0 cares whether you’ve been with them for 20+ years.

CRTC complaint incoming.

at least FedEx offered me a gift basket for the non-service and wasting my time. Telus just doesn’t care enough to return your call when they disconnect you.