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Apple Watch cellular plan fails to activate on Koodo and Telus
Hello, I received an Apple Watch Series 10 (GPS + Cellular) that was purchased directly from Apple Store as a gift during Christmas. Since then, I've been unable to activate the cellular plan thr...
My issue has been resolved after customer service opened a ticket with the back office. Apparently a new cellular line had to be provisioned manually by a technician. After the technician provided the line, he called me to perform some tests and confirm everything was working.
If customer service asks you to reset your watch and the issue persists, ask them to open a ticket for you. Customer service doesn't seem to have the tools or know-how to solve this issue on their own.
Good luck to you all. I know this issue is super frustrating but it can be resolved if you connect with the right folks at Telus. I wish it wasn't so complicated but it is what it is.
I’m facing the same issue. They asked me to erase my watch, which I did, but the problem persists.
Me too. Telus is supposed to get back to me within 6 days. The watch worked fine on Bell cellular..
