Apple Watch cellular plan fails to activate on Koodo and Telus

My issue has been resolved after customer service opened a ticket with the back office. Apparently a new cellular line had to be provisioned manually by a technician. After the technician provided the line, he called me to perform some tests and confirm everything was working.

If customer service asks you to reset your watch and the issue persists, ask them to open a ticket for you. Customer service doesn't seem to have the tools or know-how to solve this issue on their own.

Good luck to you all. I know this issue is super frustrating but it can be resolved if you connect with the right folks at Telus. I wish it wasn't so complicated but it is what it is.