Forum Discussion
Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper th...
Hi there! The form to verify my account failed and I will need a new one. An agent has confirmed that my connection fee should be waved and my rates should be cheaper, but my new bill still has the old plan/rates and the new total that I owe is unexplained. I need assistance in understanding why I owe specifically 26 when there's no connection fee and my plan just started 2 days ago, but the virtual assistant is not leading me to actual customer support.
TELUS_Support
Official Support Team
Official Support TeamHey! We've replied back to your PM with more details. We can definitely help sort this out for you.
