Forum Discussion
Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper th...
Additionally, the agent knew full well that my move-in date was the 1st of May, but the billing period started on the 14th of April, way before my move took place, meaning I was charged for half a month of nothing. Please help us with resolving this issue, would appreciate it lots or I may have to take it to CCTS with the recorded phone call for investigation. Thanks!
