Forum Discussion
Additional charges for phones returned through trade back program
I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the pho...
TELUS_Support
Official Support Team
Official Support TeamThere is likely a bit of a backlog as November/December is generally the busiest time of year. Hyla is our device assessment partner and that email address is the only contact info we have available to share for them. General response time is up to 10 business days but please give a little bit of extra time for the holiday season.
