Forum Discussion
Adding a cell phone
Because we live in a rural area, we have our internet delivered via cell. Currently Telus. We also have a land line, and a cell phone on separate plans. I want to bundle this, but I cant seem to g...
Did you register with My TELUS for online access to your account? That's where I linked all my services.
https://www.telus.com/en/support/article/linkadd-services-and-accounts
Lulu57 wrote:I want to bundle this, but I cant seem to get the right department.
The best way to get in touch with an agent is through online Chat. There will be a bot asking questions, but say "I want to speak to a person" enough times and you will be connected.
https://www.telus.com/en/support/contact-us
Lulu57 wrote:That was great, but why wasn’t I switched to this before?
TELUS will not change your plan without your consent. Also, they probably don't have people reviewing everyone's plans and data usage to see if they would benefit from a switch.
