Forum Discussion

Nell411's avatar
Nell411
Neighbour
2 years ago

Accidentally ordered 2 upgrades for my phone line how to cancel extra one?

Hello, I was upgrading my phone and realised I had forgotten to hit the Bring it Back slider so I don't have to do the Bring it Back program and somewhere in there my browser glitched and I had to re...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

A mistake anyone can make. We'll send you a private message to collect the info 🙂

  • trinalesliexo's avatar
    trinalesliexo
    Neighbour
    2 years ago

    I think I just did the same thing.. I have 2 orders for the same phone.. what do I do?? 😔😔

    • Nell411's avatar
      Nell411
      Neighbour
      2 years ago

      I ended up calling the webstore service live when they were open. The Support people here were great but I needed to talk to the webstore people specifically. The number is 1-866-488-2709, I copied and pasted it from the Telus support page that comes up when I googled Telus contact. They're open during the day, didn't take long for me either I think I was on the phone 10-15 minutes. For me it turned out to be a glitch, hopefully it's the same for you.

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