Forum Discussion
Accidentally ordered 2 upgrades for my phone line how to cancel extra one?
Hello, I was upgrading my phone and realised I had forgotten to hit the Bring it Back slider so I don't have to do the Bring it Back program and somewhere in there my browser glitched and I had to refresh the page. Which I did and I was able to complete my order and I double checked the cart and I only saw one phone in it so I figured I was ok and completed my order. I got my email with the order number and figured everything was good, then when I went into the app just now I noticed it says I have multiple orders. Both for the same phone but with 2 very different order numbers. Is there a way to fix this online or am I going to have to call the customer care line when they're open?
3 Replies
TELUS_SupportOfficial Support Team
A mistake anyone can make. We'll send you a private message to collect the info 🙂
I think I just did the same thing.. I have 2 orders for the same phone.. what do I do?? 😔😔
I ended up calling the webstore service live when they were open. The Support people here were great but I needed to talk to the webstore people specifically. The number is 1-866-488-2709, I copied and pasted it from the Telus support page that comes up when I googled Telus contact. They're open during the day, didn't take long for me either I think I was on the phone 10-15 minutes. For me it turned out to be a glitch, hopefully it's the same for you.
