Forum Discussion
Abusive and Unprofessional Conduct
As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called <names> 3 times during a conversation with one of your representatives. Telus charged $34...
This is not the first time this has happened on a bib device. I was awarded a credit & then had it reversed 4 months later. When I inquired, I was told the device was too badly damaged. However, same as this time, I knew that my device was in good working condition. I asked Telus to provide me with time stamped photos of my device, which cleared showed the correct serial number. I was awarded my credit back when they couldn’t provide any photos of the device!! The Bring it Back program appears to be a scam. Telus continually lies when you don’t receive your credit. Don’t fight it, you get called a stupid b*tch. When I first started my complaint this time around, I was told that my device (Samsung Galaxy s23 Ultra) was received & in good working condition & that the device had been reissued immediately. After the lengthy process of receiving my credit last time, I took no chances this time & called to inquire about my bib device return myself. All of a sudden, 3 months later, my device was “magically” in bad condition.
