Forum Discussion
800 deposit when not in contract when got the phones new customer
Hi I ordered service on 10 of Sept of 4 lines . Moved from rogers to telus. Biggest mistake! 1st service is bad. Was under sky and looking for signal on London ontario . Complained them Main issue: ...
TELUS_Support
Official Support Team
Official Support TeamHi there, A deposit may be applied after a credit evaluation, but we agree this should always be explained upfront at the time of sign-up. Since deposits are managed directly by our credit team, we aren’t able to remove or adjust them here. The best next step is to connect with us by phone so the team can review your account details, confirm why the deposit was applied, and explore possible solutions with you.
Thank you for your reply. My credit score is excellent. It was over 816! . Can give proof. The rep had checked it when placing the order . No such information wascshown. so why ruin it be turning on deposit at the time of delivery and not letting customer know at the time of placing order.this is wrong and technical glitcj in your app and telus fails to admit it! It is not in my contract either.
Like I stated the rep said there was no such alert when he checked. So it's totally unfair!!
It is over 816 CS!
- SuperFred
Community Manager
Hello Anas , I would like to give you a better answer but sadly we don't have access to your file here to investigate. Try sending a private message here to the following address @TELUS_Support and they'll try to help you. However, they may not have access to the details of the activation, for privacy reasons.
