30-Day Late Reported From Bring-It-Back Charge — Unable to Reach Correct TELUS Team

I have been contacted since posting — however, the outreach has only resulted in being redirected back to the same customer service channels I had already exhausted prior to posting here.

Unfortunately, this doesn't help. Those teams have consistently confirmed they are unable to do anything regarding reviewing or amending credit bureau reporting, nor to escalate to the appropriate department.

So now  I’m back at square one, despite all efforts, 

I’m respectfully asking TELUS to take ownership  of this case by facilitating direct contact with the internal credit reporting or escalation team capable of reviewing the account history and assist to resolve this.

I appreciate the response so far, but I’m hoping for a solution not another loop.