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theinfamous07's avatar
theinfamous07
Neighbour
3 years ago
Solved

$3 Data Block Charge for Voice Only Plan

I have a corporate voice only plan through work, yet I am now being charged $3 a month for a data block. My question is why am I being charged this on a voice only plan, and how do I get this charge removed? Using the live agent option has been hopeless as I keep getting thrown into a chat loop, with the office also seemingly closed during the middle of the day.

 

  • Many new phones leak data on voice and text plans. The plans are standard with pay-per-use data. For those few users on those plans, dealing with the data overages was an ongoing issue. The data block is an option for those who want to ensure no data is ever available to them.

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  • Thanks NFtoBC for the quick reply! In 10 years with Telus, I've never had any data leakage as I rarely use my phone at all. How do I get this block removed? 

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User

      Contact Telus directly through your corporate team member, and make the request.

       

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Many new phones leak data on voice and text plans. The plans are standard with pay-per-use data. For those few users on those plans, dealing with the data overages was an ongoing issue. The data block is an option for those who want to ensure no data is ever available to them.