“Bring it back” amount that you have to pay if you decide to keep phone at end of plan

Hi Septra777 ,

Should I place another order this time with the bring it back option so I can see the service agreement?

• To answer your question exactly, you could place an order for the S20 Plus with the Bring-It-Back program. Once the order is complete, you will receive an email with your service agreement. You can find the section where it states the Bring-It-Back amount (as shown on the picture I previously posted). If you are satisfied with that value, keep the order. If you are not satisfied, you can cancel it the same day. If you proceed to do this, make sure you place the order in the morning, that way you have time to call the same day and cancel before the department closes. Trying to cancel after the first day will cause more complications. This is a messy but effective solution. 
  
  Isn't there a way for you to tell me what's it going to say? Yes, but at this point, you have been given different answers by different agents. If an agent were to give you a definitive answer based on fact, there will still be doubt (I would also have doubt if I was in your situation). The service agreement is the contract. What it states on there is 100% fact, and your proof as a customer to defend what was agreed. 
  
  Alternatively, you can do a few calculations based on your canceled service agreement to find the Bring-It-Back price after 24 months.
  1. Look at your old service agreement (which was canceled). Take note of the Easy Payment costs/month.
  2. Take that Easy Payment cost and times it by 24. Now you know the exact amount (after discounts) you will pay to own the device.
  3. Login to your EPP site and find the Easy Payment costs with the Bring-It-Back program.
  4. Take that Easy Payment cost and times it by 24.
  5. Take the answer for step 2 and takeaway from the answer in step 4. That is the price you will pay after the 24 months are finished if you chose the Bring-It-Back program.
  
  

To answer your question indirectly, my recommendation is to avoid the Bring-It-Back program entirely. Based on the context of your previous messages (correct me if I'm wrong), you are looking to keep your device after the service agreement is ended. The only reason to choose the Bring-It-Back program is for those who prefer not to keep their phone and get a new one after their service agreement is finished. 

Reason behind my recommendation:
Whether you choose the Bring-it-Back program or not, at the end of your 24 month agreement, you would pay the exact same price for the phone. I understand you are looking for the best deal; who doesn't want the best deal. Choosing Bring-It-Back or not does not help you get a better deal (unless you will bring the device back). The Bring-It-Back program is just a different way to pay for a phone (lower monthly with buyout at the end, instead of a higher monthly with no buyout at the end).

Here is a example to demonstrate (Note: pricing is not for the S20+):

• Without Bring-It-Back
  Pay $0.00 upfront, Easy Payments $41.66 for 24 months, after 24 months pay $0.00 and keep the phone. ($41.66 x 24 months = $1000)
  
  
• With Bring-It-Back
  Pay $0.00 upfront, Easy Payments $20.83 for 24 months, after 24 months pay $500 and keep the phone. ($20.83 x 24 months + $500 = $1000)
  
  Whether you choose the Bring-it-Back program or not, at the end of your 24 month agreement, you would pay the exact same price for the phone.  If we add discounts or promotions to a device, whether you choose the Bring-It-Back program or not, you will still pay the exact same price for the phone. 

Does that help at all?

TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].