Forum Discussion
“Bring it back” amount that you have to pay if you decide to keep phone at end of plan
Hi Does anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk ab...
BrandonT
TELUS Team Member
TELUS Team MemberHi Lucie ,
How to find the Bring-It-Back price for the device you activated / renewed.
The most accurate place to view your Bring-It-Back amount is by viewing your Service Agreement which was either emailed, mailed, or provided in paper form at a store.
If you did not receive a Service Agreement, you can find it on your TELUS online account.
- Sign into My TELUS
- Go to My Profile tab
- Click on the View and download link under Your Service Agreements
- Choose the desired Customer Service Agreement
How to find the Bring-It-Back price for all devices TELUS has to offer.
Before completing these instructions, make sure you are logged out of your My TELUS account on the device you are using to find the Bring-It-Back amount. You can do this by looking at the top right of your screen, finding your name with the word Logout next to it. There is a way to do this while logged in, but that requires additional steps which vary.
- Go to the TELUS website.
- Select Mobility - Locate right beside the TELUS logo.
- Select Phones - Located on the left column.
- Select a phone of your choosing with a retail price of $1000 or more. (lower cost devices are not eligible for BIB)
- Select the green Buy Now button.
- You will not have a page that shows a picture of the device, memory size options, availability, etc. Scroll down until you see a section called "Pick device payment option".
- Make sure "Get the lowest month price with Bring-It-Back is selected/green"
- Choose a payment option such as Pay $0 upfront, or Get the lowest month bills with Bring-It-Back.
- Select "See price breakdown"
- Look for Bring-It-Backᵀᴹ and the amount to the right is the amount you would owe at the end of the 2 year agreement if you decide to keep the device instead of getting a new device.
Hopefully that helps answer your questions 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
So you only pay the Bring-it-back amount and not the "device credit" too?
I was told both had to be paid when I spoke to a rep last week.
S20+ has 320$ Bring-it-back and 300$ device credit.
So it's really 320$ and not 620$?
- BrandonT
Hi Septra777 ,
Great question!
Looking at the TELUS website today, I see the following...- Retail Price $1875
- Bring-It-Back Bonus -$300
- Easy Payment Bonus Discount -$295
- Promotional discount -$380
- Bring-It-Backᵀᴹ -$320
Discounts - These discounts are for you to keep.
- Easy Payment Bonus Discount -$295
- Promotional discount -$380
- You saved a total of $675 compared to buying the phone outright (off contract). You keep these savings.
Bring-It-Back - These discounts are either temporary or permanent depending on if you bring the phone back or not.
- Bring-It-Back Bonus -$300
- Bring-It-Backᵀᴹ -$320
- You saved a total of $620 ($25.83/month for your 24 month agreement) If you bring the phone back.
- If you return the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, return the device 24 months later, get a newer phone, and you don't have to pay the Bring-It-Back amounts of $620.
- If you keep the device: You can enjoy a lower monthly bill ($25.83 less/month) for the remaining agreement, pay the Bring-It-Back amounts totaling $620, and you now own the device. This is essentially going back in time 24 months ago, and not choosing Bring-It-Back.
Regardless of everything above, you will still walk away with a $675 (34%) in savings on the Samsung S20+
Hopefully that answers your question 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Well when I look at my offers, it doesn't say Bring-It-Back Bonus -$300 it says Device Credit -$300.
When you say you only need to pay back the Bring-It-Back, it's very misleading because everyone only sees -$320.
I have proof of this and I sent it to a rep and she and the supervisor said there's nothing they can do.
It's ludicrous that you do these kinds of false advertisiments because a lot of people are going to think it's 320$ and in two years they're going to get a rude awakening when they have to pay 620$.
You guys should've gave me the deal I still see now instead of trying to manipulate the facts or change the wording so I can benefit you.
You should do the right thing, give me the deal and make your corrections.
It's not normal that I had to speak to 6 reps and finally get an answer that still defends you're unlawful tactics. Once I'm done with my current contract in August, I'm leaving and I will share this story to others and expose these cheap tactics on red flag forums, Twitter and Facebook.
Why would you pay back a "device credit"?
That doesn't make any sense.
- Exactly, I shouldn't yet they twist the truth and say that it's a bring it back bonus... I have the actual offer right now and it still says here that it's a device credit..
