Forum Discussion
Unresolved Referral Credit & Portal Issues — Escalation Request
I joined Telus in January 2026 and referred two customers shortly after. I was informed that the referral credits would be applied within 4–5 weeks. It has now been nearly six months, and I have yet ...
TELUS_Support
Official Support Team
Official Support TeamThat's definitely not how the referral experience should have gone, and sorry to hear that. For the support request, did you try this from a computer/laptop or was this from a mobile phone browser? Can you try both along with clearing browser cache and cookies then test?
Here are the things I tried
- Phone browser (clearing cookies)
- Phone - Incognito mode
- Laptop - Both clearing cookies & Incognito
- Phone myTelus app - I believe we can't clear cookies for the app
I suggest you to test it from your end
- TELUS_Support
Thank you, we'll send you a PM shortly and take a look.
