Forum Discussion

rightarm's avatar
rightarm
Neighbour
10 months ago

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fe...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

While some financing programs allow customers to finance the upfront taxes (like vehicle purchases), interest is typically charged on that amount. TELUS Easy Payment is a 0% interest program with no fees to participate, but we are required to collect and remit the tax in the same month the device was purchased — that’s why the tax payment is charged upfront. Those charges are valid and will not be reversed. That said, we’d like to take a closer look at the late payment charges and see how we can help. Please send us a private message with your account details, and we’ll be happy to review this for you.

  • rightarm's avatar
    rightarm
    Neighbour
    10 months ago
    Re: Business mobility account
    (removed account number)
     
    Thank you for your reply. I am very disappointed in the way Telus has conducted business, but it is apparent you will not be resolving this issue in the ethical way I had hoped.
     
    If you could please reverse the extra charges due to late payments and provide me with the longest flexible payment options possible so I can attempt to make my payments each month.
     
    Thank you
Related Content