Forum Discussion
rightarm
10 months agoNeighbour
Unexpected Charges on Telus Business Bill
To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fe...
TELUS_Support
Official Support Team
10 months agoWhile some financing programs allow customers to finance the upfront taxes (like vehicle purchases), interest is typically charged on that amount. TELUS Easy Payment is a 0% interest program with no fees to participate, but we are required to collect and remit the tax in the same month the device was purchased — that’s why the tax payment is charged upfront. Those charges are valid and will not be reversed. That said, we’d like to take a closer look at the late payment charges and see how we can help. Please send us a private message with your account details, and we’ll be happy to review this for you.
- rightarm10 months agoNeighbourRe: Business mobility account(removed account number)Thank you for your reply. I am very disappointed in the way Telus has conducted business, but it is apparent you will not be resolving this issue in the ethical way I had hoped.If you could please reverse the extra charges due to late payments and provide me with the longest flexible payment options possible so I can attempt to make my payments each month.Thank you