Forum Discussion

rightarm's avatar
rightarm
Neighbour
2 years ago

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fe...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

While some financing programs allow customers to finance the upfront taxes (like vehicle purchases), interest is typically charged on that amount. TELUS Easy Payment is a 0% interest program with no fees to participate, but we are required to collect and remit the tax in the same month the device was purchased — that’s why the tax payment is charged upfront. Those charges are valid and will not be reversed. That said, we’d like to take a closer look at the late payment charges and see how we can help. Please send us a private message with your account details, and we’ll be happy to review this for you.

  • rightarm's avatar
    rightarm
    Neighbour
    2 years ago
    Re: Business mobility account
    (removed account number)
     
    Thank you for your reply. I am very disappointed in the way Telus has conducted business, but it is apparent you will not be resolving this issue in the ethical way I had hoped.
     
    If you could please reverse the extra charges due to late payments and provide me with the longest flexible payment options possible so I can attempt to make my payments each month.
     
    Thank you
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