Forum Discussion

GapYearGuy's avatar
GapYearGuy
Neighbour
2 years ago

Unanswered service request

I posted a service request on November 7 due to numerous issues with our Business TV service. The bot promised a response within 24-48 hours. Six weeks later, the request is still “in progress”. What does it take to get support from Telus?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Yikes - that's too long a wait. We'll send you a private message to collect your account info to see if we can get the wheel moving for you.