The bundle discount has not been applied after 6 billing cycles

According to our agreement, a $20 bundle discount is listed, but it has not yet been applied. It’s been 6 months now. We would appreciate your assistance in resolving this matter.

We are posting here because we cannot submit a support request or bill dispute due to ongoing technical issues since last year. We also called TELUS, but the call disconnected due to a technical issue, and live chat remains unavailable. Any help would be appreciated.

Thank you.