Forum Discussion
TELUS says I renewed my Security contract, but I never did
Hi everyone,
I'm wondering if anyone has experienced something similar with TELUS Security.
I signed a 3-year Security contract in 2022. Recently, when I contacted TELUS, I was told that their system shows I renewed my contract in 2024.
The issue is that I did not agree to or sign a new contract in 2024. I did not sign anything electronically, agree to a renewal over the phone, or otherwise authorize a new contract.
When I asked for proof, I was simply told that "the system shows the contract was renewed." I've asked for a copy of the signed agreement, a call recording, or any electronic acceptance record that shows I agreed to a new contract.
Has anyone else run into this situation?
- Were you able to obtain proof of the renewal?
- Did TELUS eventually provide a signed agreement or call recording?
- How was the issue resolved?
I'm not trying to argue with what their internal system says—I just want to understand what evidence they rely on to conclude that I entered into a new contract.
Any advice or shared experiences would be greatly appreciated. Thanks!
3 Replies
TELUS_SupportOfficial Support Team
Hi there chensen275 - we don't have any account info so we can't give you exact answers, but what I can say is that if you login to My TELUS and navigate to Billing you can see all your service agreements at the bottom.
I wanted to mention this so you had the information that you need.
If you wanted specifics of what was ordered at that time, we can send you a private message and walk you through the changes
Thank you for your response.
Yes, please send me a private message.
My concern is not about what services were ordered or what my account currently shows. My concern is that TELUS claims I entered into a new agreement in 2024. I dispute that claim because I did not sign, authorize, or otherwise agree to a new contract in 2024.
I'd like TELUS to provide the evidence supporting the alleged 2024 contract renewal, including any signed agreement, electronic acceptance record, call recording, or any other documentation demonstrating my explicit consent.
I am not disputing what your system shows. I am simply requesting the evidence that supports the alleged 2024 contract renewal.
- TELUS_Support
Thanks for your private message chensen275, we'll respond to you shortly.
