Forum Discussion
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app.
I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account."
I have attempted:
- uninstall the app, power cycle my phone, try logging in again
- delete cache/data of the app, try logging in again
- turn of wifi on my device so that im connected via mobile data, try logging in again
- update my telus password to remove any special characters, try logging in again
In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website.
I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.
8 Replies
Hi this is affecting me as well
TELUS_SupportOfficial Support Team
Hi there, are you still having this issue? Do you get the message "Oops Unable to login to this app with your My Account settings. Please try another account."?
Yes I am getting that exact message. I am able to login using the website with the same credentials, but when I use the app it gives me that error message.
- TELUS_Support
Hi there, if you still require assistance, can you send us a private message?
Hello I am having the same issue. Have followed same steps. Clearly an issue with the apps authentication service. Cannot manage home devices and schedules without it.
- TELUS_Support
Hi Everyone! Please try opening your Connect app now — it should be working properly.
Done.
