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edmiidz's avatar
edmiidz
Organizer
2 months ago

TELUS Business Voice / One Voice+: SIP trunking to external platforms?

I am working with a TELUS business customer and need to confirm whether SIP trunking to an external platform can be configured directly by the customer, or if it requires TELUS provisioning. If su...
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TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

The initial setup would require TELUS provisioning.  Once service is provisioned, the end user can configure it.

Here's a little bit more information and next steps: https://www.telus.com/en/business/medium-large/phone/office-phone/sip-trunking

edmiidz's avatar
edmiidz
Organizer
2 months ago

Thanks for the response. I followed the link provided for SIP Trunking and confirmed that it routes to a “Request a callback from a communications expert” form, rather than a self-service provisioning interface.

Based on that, it appears that TELUS does not currently support self-provisioning of SIP trunk numbers in the way platforms like Twilio do.

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