Forum Discussion
Question Regarding Contract and Termination Fees
Multiple times, I've experienced this, and most recently, through verbal communication over the phone, the sales rep would mention that the contract is not a 2-yr obligation with penalties for early termination.
They send you the contract for you to sign, but never throughout the process does this get highlighted, and therefore gets missed. Also, they add pressure and time constraints, like a promotion that is expiring the next day, for you to properly digest the contract and get a full understanding of what you're signing.
After speaking with a customer service representative, it was made clear that they cannot remove this penalty despite this being borderline fraudulent behaviour.
Has anyone ever been successful in pursuing legal options to challenge what is, at minimum, a negligent misrepresentation.
3 Replies
TELUS_SupportOfficial Support Team
Hi there, we’re very sorry to hear about your experience. This is not the standard we expect from our sales team. Every customer deserves full transparency when entering into a contract, including clear communication about term lengths, early cancellation fees, and what a promotion entails. If you require assistance or clarification on products or services, we are happy to help.
- What I would like is to be removed from the 24-month contract obligation for the two of the 4 lines I have. I was wrongfully forced into the contract with "$0" devices which I did not need, and now I'm unknowingly bound.
- TELUS_Support
In this case, we’ll need you to contact our Mobility team directly, as contract-related changes like this aren’t something we can handle through this channel.
