OFFER NEVER HONORED

Hi there, probably some of you, have received the same offer than me last year. But, up today I cannot resolve this situation, at least 3 agents took my case but nobody answered with a convincing solution, Up today nobody fix this Not Honored Offer. I am here feeling myself so stupid and abused by this company; after all this time all I feel is frustration and deception for this company. I remember the negotiation over the phone “Don't worry Sr. We are improving our support department, reducing wait times at minimum” “We are partner in business, we will take care of you” “give us the chance to serve you”. Oh, big surprise, all Lies… I will post all emails and the original offer I received; also with all this I upload the bill I been paying every month since the date they sign me in… thank you