Forum Discussion
Is Telus Business Customer Service the worst in the industry?
Hi, I purchased Telus Business Connect services back in Nov 2023. I am still waiting for it to be activated after almost 2 months now and I have no transparency on why they have not activated th...
You did and seems you can only provide support who have either Twitter or Facebook Account. It doesn't matter that I have a Telus account, lol
A-B
Community Manager
Community ManagerAnd as I stated, it's simply due to account verification purposes which protects the privacy and security of our customers. You always have the option of calling into our Business team and asking our team for an escalation there as well.
That is my whole issue. I have been told atleast 5 times that they will escalate and call me back, but no callbacks. It is just bad customer service all around.
- A-B
Sorry to hear that. If we had verified access to look into your account we could definitely try to investigate as to what is happening with the callback attempts.
