Forum Discussion
Fiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no i...
TELUS_Support
Official Support Team
Official Support TeamGotcha - are you folks using a VPN to connect to your work network?
We use a firewall.
- TELUS_Support
Since your IT team has already been working with our technical support team and the issue has been identified as a hardware-related matter on our end, the scheduled technician visit is the right next step to fully resolve the root cause. We recommend continuing to coordinate with tech support and your IT team until the repair is completed. If you need further assistance, you can send us a private message and we can look into escalating this for you.
