Does any one else have issues with cell services in major cities downtown??

I just got service with Telus but I have to say the reception has been terrible. Feels like I’ve gone back in time 20 years. Had I known any better I would not have switched from Roger’s, my wife and I got new phones so now we will have to wait another 2 years to switch back. We live in Edmonton so we should have full bars all the time no excuses. Sounds like this is not an Edmonton only issue though.