Forum Discussion
Cancellation fees
We’ve recently had to move our office due to circumstances out of our control with the building. We’ve tried to move our Telus business internet, but they don’t serve the area where our new office is...
TELUS_Support
Official Support Team
Official Support TeamHi, thank you for reaching out and sharing your experience — we understand how difficult and stressful this situation must be for your business.
While we do our best to support small businesses, TELUS Business services are subject to contractual terms, including cancellation fees when a service is ended early.
To return your business equipment, you can do so via Canada Post. If returning via Canada Post, quote the return ID number PR142924 to them and package everything in a box and include either the first page of your TELUS bill or provide the account holder information and account number.
