Forum Discussion
Business connect cancellation
I got my internet and landline installed on aug 27/2025 . And I called to cancel on aug 29 due to bad customer service experience . Ans was told they will get the sale person to call me back to confirm cancallation but that never happen . Until today I called 3 times and everytime was told the same and no one call me yet . So not sure if my service is cancelled yet . In this case will I have to pay bill due to the lack of Telus customer service ?
2 Replies
- C_Fun
Community Manager
We’re sorry for the runaround you’ve experienced. That’s definitely not how it should go. Service cancellations need to be confirmed by our customer care team, and we’re unable to complete them over public posts. To make sure your request is properly processed and to review any billing impacts, please send TELUS_Support a private message with your account details.
Look like Telus want to take customer around . Just send Telus_support pricste message. Then was told to call 1844----- as they are unable to cancel service here
