Forum Discussion
Acct not showing in any profile
One of our acct numbers is not showing in our on-line profile. When we try to add it we get an error "You already linked this account" But is is nowhere to be found... Had several calls in wi...
TELUS_Support
Official Support Team
Official Support TeamHey ok-computers We would like to take a look at this. Can you please send us a private message so we can investigate the issue?
Hi,
I got a call today from Ski [mod edit - private info]
She is looking into this issue too - PLEASE co-ordinate with her - as there where OTHER ( double billing etc ) issues too and I do not want those corrections been un-done!The acct issue we have is on-line access to Acct 6********
I opened a support case 2-weeks ago, and the person was very helpful trying his best but could not resolve the issues.
Was promised a call back from billing but that never happened - Case # 2*******
The acct 6******** is currently tied incorrectly to ************.com - I think - However this shows up when I try myTelus with that eMail:The 6******** acct does NOT show and cannot be added to MyTelus profile **********.com which is the preferred location.
Regards
Peter
- TELUS_Support
We just spoke with Ski and they're asking for you to reach out via the direct phone number you were given for assistance!
