Why is 24/7 Support closed?

I used to be with Rogers for EVERYTHING (TV, Internet, Multiple Cell Phone Lines, Home Security) & I’m with Telus now, also for everything. It’s only been a little over 2 months for TV/Internet, we migrated the cell service & security in Dec 2024 & though the scheduling of our TV & Internet install was bumpy to say the least (dates kept changing), things have been smooth since, service-wise. When it comes to Rogers, while their service was reliable (for the most part), their costs weren’t competitive (beware of initial “deals” that sound good, but require you to lock-in for 12-24mos w/o any ‘out’ if you are unhappy. Also the deals disappear afterwords) & their C/S was absolutely atrocious. There were always billing issues that took 45mins - 1hr to resolve on an almost monthly basis & ever since Rogers offshored their telephone C/S in 2020 it’s only gotten worse. So keep that in mind. While Telus is VERY new to the TV service (in Ontario anyway), there are clearly still kinks to be worked out. As frustrating as it is at the moment, I would give them a bit more time to work out the growing pains. If things don’t improve, I’m sure you won’t be the only one migrating. 

Same thing just happened to me. It’s 11pm and my PVR won’t stop rebooting. This has been happening for weeks and I finally got annoyed enough to ask for help but no one is there! My tenant has Rogers and she never has a problem. We’re cancelling our services and switching to Rogers. This is the worst service. Telus should be ashamed and embarrassed.

Twice now I have hard to reach Telus Customer Service at 9:43AM EST & after going through the automated stuff & got transferred to a live agent, the automated system says the “Offices are currently closed”. How? At 9:43am EST? This is the second time this has happened. What is going on with Telus lately? 

We’re sorry for the frustration. TELUS does not offer 24/7 support at this time. Our contact options and hours of operation can be found at telus.com/contactus. If you still need assistance, let us know.