Forum Discussion
Telemarketer Issue
I was called by telemarketer
The told me there was a trial for a security camera
I told them I had a security system and didn't need it
They kept pushing
I said I'd try it but it's a waste of time because I don't need it
They said I could cancel after trial if I didn't want it
After it was installed I found out that it does not even have a playback system
It's only live viewing
No it's completely useless to me!!
So I have ne er logging in or used it
I'm sure they will be able to see 0 activity on my account
I call 3 times over the last years and they say it will be escalated and I'll be contacted
I've asked for the audio recording of the phone call but nothing yet
Do I contact the consumer protection agency of something
Any suggestions?
3 Replies
Telus told me that my streaming package and extra data was the deal and the security camera was for free. Total scam! I’m now locked into a 3 year contract for the camera and paying more than before I accepted their “ money saving deal” despicable company.
TELUS_SupportOfficial Support Team
Hello D4, we'll need more information in order to assist you so we'll send you a private message soon, thanks!
- A-B
Community Manager
Hello. That's definitely not the experience we want our customers to have. Have you had the chance to speak with our SmartHome team directly about this?
