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System not armed every day
Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did not get it before the technician was here
The issue may be related to a change in system settings following the technician's visit. The Hall sensor replacement could have altered a notification setting in your account. Here are some steps you can take to address this:
Check Notification Settings:
- Log in to your system’s app or online portal.
- Navigate to the notifications or alerts section.
- Look for a setting related to system status updates or alarms and adjust it as needed.
Verify System Arming Schedule:
- If your system is set to an automatic arming schedule, ensure that it’s correctly configured for your preferred times.
Send us a private message if you still require assistance.
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TELUS_SupportOfficial Support Team
The issue may be related to a change in system settings following the technician's visit. The Hall sensor replacement could have altered a notification setting in your account. Here are some steps you can take to address this:
Check Notification Settings:
- Log in to your system’s app or online portal.
- Navigate to the notifications or alerts section.
- Look for a setting related to system status updates or alarms and adjust it as needed.
Verify System Arming Schedule:
- If your system is set to an automatic arming schedule, ensure that it’s correctly configured for your preferred times.
Send us a private message if you still require assistance.
- Thanks, I found the spot and turned it off. How do I turn off my question on the forum?IRENE
- TELUS_Support
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