Forum Discussion
Smart home plus cancelled and still charged
Hi I signed up for the smart home plus last March and ended up cancelling within 15 days and sent equipment back in that time. I was still charged and now it’s on my credit report when I was told as long as I canceled within 30 days and sent the equipment back there would be no charges.
4 Replies
TELUS_SupportOfficial Support Team
IamConfused2627 Would you recall if the charges stem from service or termination fees? You can cancel within 30 days of your contract without termination fees but the balance of the monthly fee would be due.
I was charged $125 and my monthly fee for the service was $3 promotional price. Regular monthly price was $38
- TELUS_Support
You mentioned this was 'last March' so are you referring to recently, or back in March 2025?
I cancelled two days after signing up for it so I don’t see why I would be charged for the monthly fee or would I be? I got a confirmation email of cancellation 10 days later
