Forum Discussion
Home Security App
Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.
If it was a critical nature the emergency would be far over before the video loaded.
Need answers please.
If it was a critical nature the emergency would be far over before the video loaded.
Need answers please.
5 Replies
TELUS_SupportOfficial Support Team
Have you had the chance to speak with our SmartHome team about this? We also have a number of Support pages at our website: https://www.telus.com/support/topic/smarthome/cameras
- Support pages are okay but not specific enough. Part of the solution is hilights but it's still problematic. If Support was in Canada I'd likely reach out more quickly.
Just got off the phone with Home Security Support and couldn't get past "the issue is your Network provider, please call them. ". I had to remind the agent more than once I can be sitting in my living room and have an excessive load time before the video would play. Away from home or at home, there's an issue with the app loading videos for playback through the app using my telus data network. Today it's not a problem, yesterday it was, last week it was a problem. Tomorrow? I'm looking for a fix not a suggestion to troubleshoot the data network that's working fine.
