Forum Discussion
Customer Rep Not Answering
I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activation or charging fees, and he confirmed. They installed and the security and things are good but i have two issues. One is the wifi installation appointment was supposed to be last week but they didn't showed up, I texted and called the salesman but he stopped answering after i asked about the wifi issue. Second problem is my bill came out to ~600 including some installation fees and things that I haven't agreed to. Can someone assist us with this?
2 Replies
mszawal I had a problem a couple years ago. My solution use phone ask or billing --- live agent ----- return call --keep asking for that over and over again you will get there. If they want to transfer say no more holds or take the chance. Start first thing monday 8 am might be 9 am stay on it. All my dealings with telus is hard copy so i know all the costs and what i am getting and a RETURN EMAIL CONTACT IN THE EMAIL.... Good luck Polecat
Hi mszawal
We are unable to access accounts here on community, you will have to contact our customer care, so they can look into it https://www.telus.com/en/support/contact-us
