Forum Discussion
ADT legacy security system and tech support
How does one reach technical support for an ADT legacy system. I've procrastinated replacing the batteries in a number of sensors and want to tackle it now. I used to be able to call ADT and they would take the system offline so we could open the sensors and replace batteries without them getting alarms. None of the phone numbers I have work.
Help please!
TIA
2 Replies
TELUS_SupportOfficial Support Team
Hello sabatine, we're following up on your message, 1-855-958-8181 should be the number to contact the ADT by TELUS security team. Keep us posted and thanks !
If the alarm is off then removing the cover on the panel should not trip am alarm , even if it does, they will call you and then you can tell them what you are doing (have your password ready). all other sensors will not trip if panel is off. Go ahead and change your batteries.
If you want to test you alarm then leave it armed and remove the panel cover, they should call.
