Forum Discussion
Why does Telus make it so difficult to find someone to help?
I selected mobile account but the same issue is with the home services. A family member just died and I am trying to manage the accounts to ensure that they are paid and closed. I have spent almost 3 hours trying to get someone to complete these basic tasks. Its beyond ridiculous. I had an easier time dealing with the banking.
3 Replies
- A-B
Community Manager
Hello. First, my sincere condolences on your loss. Wishing you and your family peace and good memories in this time.
Have you been able yet to get through to our team for assistance?
We have slowly been able to get the items taken care. As I mentioned I spent way longer on the phone than it should have taken, and had to jump through too many hoops to get it resolved. There needs to be a better way to deal with this than what is currently set up.
- A-B
Glad to hear you were able to get it all taken care of. In the future you can always send one of the community managers here a message, or reach out to us over at our social media channels and our team can assist!
