Telus customer used my email address to sign up

For several months now I've been getting emails from Telus for a customer other than myself. He has the same last name but is no relation and must have just given Telus what he thought was a fake email address as his account went delinquent immediately after the first billing period.  Now his account is closed and he owes Telus $556.89.

 

When this first started happening (getting these annoying emails when I'm not a Telus customer) I looked for a way to contact Telus other than waiting on the phone.  The chat bot is wholly useless.

 

So if an employee is reading this, the delinquent a-hole using my email address is <edited by Mod>.  The iCloud email address he signed up with is mine, not his.  I don't know Janson, we're not related and don't even live in the same province.  Please remove that email address from his account.