Forum Discussion
Steam+ not linking with existing Prime account
I just signed up with Stream+ and had no issue with linking my existing Netflix and Disney+ accounts. However when I follow the instructions to link my Prime account I get an error message - "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer."
I searched to see if anyone else was having issues and found that the solution is to either pause or end the existing subscription. I can't do that as my Prime subscription renewed on Jan 11, 2025 for another year. Therefore if I pause or end the subscription it won't truly end until Jan 11, 2026.
I signed up with Stream+ thinking I could just link my Prime account easily as that was what was stated in the FAQ. I do not want to pay for Prime twice for a whole year because this issue was not known until after I added Stream+! There has got to be another way to link my Prime account without getting double billed for it.
4 Replies
I suspect you previously linked your existing prime account into TelusTV.
look at the settings and unlink the prime account. Then you may be able to link into stream
I don't have TelusTV so it can't be that. I tried linking my Prime before even activating the TelusTV+ that comes with the Stream+ package.
TELUS_SupportOfficial Support Team
Yes, you would need to pause your Amazon account. Amazon will pause your direct billing immediately, once Stream+ is activated. Any unused portion of your monthly/annual plan will remain within your Amazon account, and consumed should you remove their Stream+ billing at a later date. If you would like this balance to be refunded instead, you must contact Amazon directly to request (amazon.ca/contact-us).
