Forum Discussion

4930's avatar
4930
Neighbour
2 years ago

Rewards

Where has the Rewards page gone?   MIA for weeks and yet no announcement, etc.  Thank you.

3 Replies

  • BrandonT's avatar
    BrandonT
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi 4930 

     

    To access your TELUS Rewards, please visit telus.com/rewards then click the Green button Access your rewards. Please let me know if that link works for you. If not, I will help you with some troubleshooting 🙂


    TELUS Employee & Neighbourhood Volunteer
    Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

    • 4930's avatar
      4930
      Neighbour
      2 years ago
      Like all the other Reward posts, it gone. Vanished. The way of the Doo Doo. Thank you for reply. I will ring Telus to advise them
      that it is basically "out of order" for weeks.

      • BrandonT's avatar
        BrandonT
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        Hi 4930,

        There is no need to advise TELUS. I have just flagged this issue on your behalf. 

        I decided to test out the Rewards Portal to see if I can replicate your issue (and what others have addressed recently). I was able to successfully order an Amazon Gift Card just now 02/20/2024.

         

        So with that being said, It may be a localized issue on your device. This is quite common for lots of websites and is likely just a cache or cookie issue. 

        If you would like to troubleshoot with me, here are some questions which will help me help you.
        1. Are you using a computer or a phone?
        2. Is the operating system Windows, Apple, Android?
        3. What web browser are you using?
        4. Are you getting an error message when logging into the Rewards page?

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