Forum Discussion

charliebrown1's avatar
charliebrown1
Neighbour
2 months ago

returned telus hardware

I am contacting you to ensure my account is noted regarding a hardware return sent via Canada Post on May 26, 2026.  The tracking # is 4000477736315995.  I have kept my physical drop off receipt and also pictures taken of the equipment packed in box for mailing.  The tracking information on the Canada Post tracking has not changed since May 26 (1 month).  I am concerned that I will be billed for unreturned equipment because of Canada Post failure to deliver in a prompt time frame.  Thank you.

 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey charliebrown1 - we can make these updates on your account. 

     

    We'll send you a private message to verify your account and make the changes