Forum Discussion
Question about TELUS Rewards
On "My TELUS", it shows that I have four services, home phone, internet, optik and "dialup internet". I also have two month-to-month lines on Koodo.
According to TELUS Rewards, I'm in Gold tier, because I have two services. I would argue that based on the number of services I have, I should be in the Platinum tier, which is for 4+.
Why is TELUS Rewards claiming I have two services, when I clearly have more?
2 Replies
I am a senior and wife residential School survive, who have had no phone for 70 hours We cannot talk to a telus rep. we need help now
TELUS_SupportOfficial Support Team
Hi bimmerdriver - more than likely the dial-up internet is the asset containing a TELUS email address so that one is not eligible for Rewards.
We can double-check if you'd like, just send us a private message
