Forum Discussion

NotHappyTelus's avatar
NotHappyTelus
Neighbour
4 years ago

Property Damage Claim but No Response

I have emailed [email protected] multiple times, called, chatted, repeat, repeat but no action or even reply from the department “responsible”.

Telus broke my gate during the installation process and didn’t do anything about it. What am I supposed to do? This happened on Nov 15 and I started reaching out on Nov 16.

5 Replies

Replies have been turned off for this discussion
  • Gnosis's avatar
    Gnosis
    Friendly Neighbour
    Unfortunately that's just how they work. They destroyed a section of my fencing last summer, but aside from sending a goon to my home to try to force me into signing an easement, they refuse to actually fix it. They just ignore me now.
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    Very sorry about that! Will send you a PM.

    • Gnosis's avatar
      Gnosis
      Friendly Neighbour
      Well, aside from sending someone to my home to try to force me into signing an easement. But that doesn't really fix the damage.
    • Gnosis's avatar
      Gnosis
      Friendly Neighbour
      Can I get a response about the property damage your crews caused? I've been trying for the last year, but telus refuses to respond to me