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no account number
new customer here, i recently bought a wifi plan on the 1st through the My Telus app. the router was installed this morning (the 5th) but i am unable to use Telus Connect or link with My Telus since i dont have an account number
i never received an email including my account number, not in my spam or trash folders, and in my service overview for the router installation my account number is listed as -1 which isnt valid for linking my accounts
i have tried looking for help all over the forums, the telus website, asked in-store, and called their customer support number. no one seems to have had this issue before and the ai has absolutely no clue what im talking about and refuses to let me talk to a human about this
thank you for reaching out
a family member wanted to help me out and called the customer support line and managed to get patched through to a human who was able to help me get my account number. i guess i just had bad luck with getting the unhelpful ai when i made my call earlier
2 Replies
TELUS_SupportOfficial Support Team
Hi halpmeh - You should have received a Service Agreement in your email. They typically have your account number.
If not, we can send you a DM to assist. Can you let me know if you do have the email?
thank you for reaching out
a family member wanted to help me out and called the customer support line and managed to get patched through to a human who was able to help me get my account number. i guess i just had bad luck with getting the unhelpful ai when i made my call earlier
