Forum Discussion
Incorrect Optik TV Services Listed On App?
Logged into the My Telus app this morning instead of seeing "unable to retrieve your information" as I usually do, I see $199 worth of services we are not signed up for (per the attached screenshot). When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast your heads will spin. Please advise.
1 Reply
- C_Fun
Community Manager
Hi! Thanks for reaching out. From what you’re describing, it sounds like a display issue with the My Telus app. To confirm your billing and ensure you’re only charged for the correct services, please send TELUS_Support a private message with your account details so we can verify everything and provide reassurance on your next bill.
