Forum Discussion
I can't redeem any telus rewards
I have been trying for months to redeem different types of rewards and always get the same message
Due to a recent update in your contact information you are temporarily unable to redeem this item.
I've never changed anything and can't figure out what to do
10 Replies
I cannot redeem my points either and not even sure who to contact.
TELUS_SupportOfficial Support Team
We'll send you a private message to gather your info, thanks.
I'm having the same issue, despite not changing anything in years while trying to redeem a Nintendo gift card. I've tried multiple platforms and browsers to no avail.
- TELUS_Support
We'll gather your account info to forward to our Rewards team for investigation. Check your Inbox!
I can't redeem my reward points either! This is so frustrating, please help.
I have tried using mine numerous times and they simply reject the payment method. So frustrating as it was simple when they gave out Amazon cards to use . Now I feel ripped off...I would be happy to simply use this credit to pay off my next mobility bill.
- A-B
Community Manager
If you're referring to using the TELUS Virtual Prepaid MasterCards, have you tried using the 'One-Time Payment' option within My TELUS? You can try logging in, going to Billing and then Make a Payment. Select Credit Card, and enter the card details.
Have the same problem, been trying for months! Have enough points but cant redeem.
- TELUS_Support
TimLight Can you try clearing the cookies and cache from your browser then try again? This could be due to an stale token.
- TELUS_Support
Hi there, can you send us a private message? We'll need to look into this for you.
