Forum Discussion
I can't redeem any telus rewards
I have been trying for months to redeem different types of rewards and always get the same message
Due to a recent update in your contact information you are temporarily unable to redeem this item.
I've never changed anything and can't figure out what to do
3 Replies
Have the same problem, been trying for months! Have enough points but cant redeem.
TELUS_SupportOfficial Support Team
TimLight Can you try clearing the cookies and cache from your browser then try again? This could be due to an stale token.
- TELUS_Support
Hi there, can you send us a private message? We'll need to look into this for you.
