Forum Discussion

J_Ocol's avatar
J_Ocol
Neighbour
5 years ago

Free TV bundle

I opened a new account. I clicked on the free TV bundle. I had telus run a new fiber optic for the first time in my area. It's been almost a month. I have the cable box and no TV. Not even a tracking number. Not only that I'm dealing with a past account. I wasn't happy at all with the customer service. So far worst experience ever.

2 Replies

Replies have been turned off for this discussion
  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    The free TV offer usually ships 4 to 6 weeks after your service is set up.

     

    I’m unsure what resolution you are seeking on the past account; can you provide more information?

  • J_Ocol  We are customers only on this site. You will have to call Telus to get an answer.