Forum Discussion

Sherry74's avatar
Sherry74
Friendly Neighbour
2 years ago
Solved

Europe 30 day roaming

I was told that the above pass will not cover my calling home to Canada - will only cover calls within the country. They double checked with their lead . They said that even with the pass I will be charged for the call home. 2. We will be traveling throughout Europe and trust it is not limited to one country. 

10 Replies

Replies have been turned off for this discussion
  • In addition to the questions above, is travelling between European countries within the 14 or 30 days of the pass billed separately? For example, I would spend 2 days in the UK before going to France for 7 days, Venice for 1 day, and back to the UK for another 2 days - is this movement within Europe covered under the one 14 or 30 day pass?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hi YEGSprout - as long as you remain within the countries that the plan includes, you will only pay for the pass once

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Can you confirm the name of the roaming pass you're looking to add? Is it one of the following?


    Explorer Roaming Pass 75

    Explorer Roaming Pass 80

    Explorer Roaming Pass 150

    Explorer Roaming Pass 155

    • Sherry74's avatar
      Sherry74
      Friendly Neighbour

       None — it is called the 15 day or 30 day Europe Pass  - something other than the above options. Thx 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hey Sherry74 - I logged in to my TELUS and when you click on the plan you can see the following: