Forum Discussion
Disney subscription from Stream+ stopped working
I have a Stream+ Basic plan that is billed to my credit card directly (not through any telus bill which the bot doesn't seem to understand as an option even though I clearly have it).
Anyway, for whatever reason disney says telus cancelled my subscription even though I clearly still pay for Stream+ and Netflix/Prime works, just Disney doesn't.
Please help. The Telus assist bot is completely useless for this.
6 Replies
TELUS_SupportOfficial Support Team
Sorry to hear that bb147, can you try logging in to your TELUS account and verify the status of your Disney subscription under Stream+ ? Sometimes, a subscription might show as active on the billing side but needs reactivation on the service side.
I am not sure what you mean. When I login it shows I have Stream+ Basic, and disney is there, but when I click to "Activate" it just takes me to Disney+, I login, and then Disney+ asks me to select a plan (as if I have no active subscription).
Here's an image of what shows on my Telus account:- TELUS_Support
We'll send you a PM so that we can look further into that for you.
